Northglow
Last updated: August 17, 2026
30 days. No questions asked.
You have 30 days from the day your order is delivered to decide you don't want it. You don't have to tell us why. We won't ask you to justify it, we won't try to talk you out of it, and we won't route you through a support script designed to run out the clock.
Email seantannehill1@gmail.com with your order number and we'll start the return the same business day.
What you get back
A full refund of the price you paid for the product, including any shipping you paid on the original order.
We pay for return shipping. We'll email you a prepaid label. You don't front the cost and we don't deduct it from your refund.
No restocking fee. Not 10%, not 15%, not "a small handling charge." Zero.
Yes, this covers systems you already installed
Permanent exterior lighting is not a product you can evaluate in the box. You have to get it on the house, run it at night, and look at it from the street. A return policy that voids itself the moment you pick up a drill isn't a return policy — it's a technicality.
So: if you installed it and you don't love it, send it back. Take it down, put the components in the original cartons, and ship it to us.
A few practical notes, none of which are gotchas:
- Cut channel is expected. You had to cut it to fit your roofline. That's normal and it does not affect your refund.
- Screw holes and mounting marks are fine. Same reasoning.
- We do need the electronics back and working. Lights, controller, power supply, boosters, injectors, extensions, connectors. If a component is genuinely missing or destroyed, we'll deduct only that component's cost — and we'll tell you the number in writing before we process anything.
- We do not reimburse installation labor, whether you did it yourself or hired someone. Please factor that in before you hire out an install on a system you're not sure about.
The one exception: custom color match
If you ordered the Custom Match channel finish (+$150), that $150 surcharge is non-refundable. Your channel was powder-coated to a color code that only exists on your house — we can't put it back into stock and sell it to anyone else.
Everything else about your order is fully refundable under the terms above, including the $10/ft product price on that same order. Only the $150 surcharge is retained.
If you'd rather not carry that risk, order one of the five standard finishes. Those are fully refundable with no exceptions.
Damaged, defective, or wrong on arrival
This is not a return — it's our problem, and it sits outside the 30-day window entirely.
Email us photos within 7 days of delivery and we'll ship replacement parts at our cost, or replace the full system, whichever makes more sense. You don't send anything back first and you don't pay anything.
After 30 days, defects are handled under the 5-year warranty described in our Terms of Service.
How the refund is issued
- You email us. We send a prepaid return label, usually within one business day.
- You pack it and drop it off.
- We inspect on arrival — this is a completeness check, not a hunt for reasons to deny you.
- We issue the refund within 5 business days of receiving the return, to your original payment method.
Your bank typically takes another 3–10 business days to post it. That part is out of our hands, but if it's been longer than that, email us and we'll send you the processor's transaction record so you can take it to them.
Exchanges
Want a different length, voltage, or channel finish instead of a refund? Say so in your first email and we'll ship the replacement as soon as the original is scanned by the carrier — you won't be without a system while it's in transit. You pay or receive the difference in price; nothing else changes.
Cancelling before it ships
Email us. If it hasn't left the warehouse, we cancel it and refund it in full, custom match included. Once a custom-match order goes into powder coating we can't stop it, but you can still return it under the policy above.
Questions
seantannehill1@gmail.com
Northglow — 210 Simpson St, Geneva, IL 60134
This policy is in addition to any rights you have under applicable consumer protection law. Nothing here limits those rights.